Banking Ombudsman

Inspector. Please note that the graphics and symbol are my artwork.Thanks.   An ombudsman is an official, usually appointed by government, with a significant degree of independence, who is charged with representing the interests of the public by investigating and addressing complaints reported by individuals. It is their job, whether male or female, to investigate complaints towards various institutions or companies and adjudicate in attempt to resolve them fairly. Here, the gavel and the Scales of Justice balanced upon an ‘equal’ sign represents the balance andInspector. Please note that the graphics and symbol are my artwork.Thanks. An ombudsman is an official, usually appointed by government, with a significant degree of independence, who is charged with representing the interests of the public by investigating and addressing complaints reported by individuals. It is their job, whether male or female, to investigate complaints towards various institutions or companies and adjudicate in attempt to resolve them fairly. Here, the gavel and the Scales of Justice balanced upon an ‘equal’ sign represents the balance and

Banking Ombudsman is judicial authority of Banking scheme

It was introduced in 2006 Jan01

Under Banking Regulation Act 1949

The Banking Ombudsman is a senior official appointed by the Reserve Bank of India to redress customer complaints. 

All Scheduled Commercial Banks, Regional Rural Banks and Scheduled Primary Co-operative Banks are covered under the Scheme.

It is possible to file a complaint with the Banking Ombudsman simply by writing on a plain paper. One can also file it online by sending an email to the Banking Ombudsman. Banking Ombudsman can order the Bank to compensate the actual money loss OR Rs.10 lakh (whichever is lower). In case of Credit card related cases, the Ombudsman can order the bank to pay additional fines (upto Rs.1 lakh) for the mental harassment caused to the customer.

Last step is solve by Deputy Governor

One can file a complaint before the Banking Ombudsman if the reply is not received from the bank within a period of one month after the bank concerned has received one s representation, or the bank rejects the complaint, or if the complainant is not satisfied with the reply given by the bank.

 

 

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